We're here to help

Support

Questions, bug reports, purchase help, privacy questions, or a curated Community issue — reach the developer directly.

Email support

We read every message and usually reply within 1–2 business days.

Email us
To help us solve it quickly, please include:

Frequently asked questions

Most answers are here — and if they're not, the email above always is.

Purchases & PRO

Is Trailer Parking Sim free?

Yes — it's free to download and play. The free tier includes the 3-minute standard-semi lessons, campaign yards 1–3, the free CDL straight-line, two starter rigs, teaching-yard error replay, curated Community play, and existing replay/export. A single optional PRO unlock opens the remaining yards, ports, CDL pads, and rigs.

What does the PRO unlock include?

The same one-time SKU as before: remaining campaign and port yards, leisure pads, the rest of CDL Skills, and the remaining rigs (10 total). Version 1.3 also adds error replay and checkpoint retry on alley dock and parallel. Existing PRO owners receive that increment automatically. It's a one-time purchase, not a subscription.

What's new in 1.3?

Learn, Replay, Retry. New players start a 3-minute practice; returning players continue the last lesson. On supported standard-semi yards the result can mark one explainable moment and retry from an earlier checkpoint. Assisted times stay off official bests and Game Center. Other vehicles keep the original replay.

Is PRO a subscription? Are there ads?

No to both. PRO is a one-time, non-consumable purchase that's yours permanently. Nothing auto-renews, and the app contains no ads.

I bought PRO on another device, or it didn't unlock. How do I restore it?

Sign in with the same Apple ID you purchased with, then tap Restore Purchases in Settings (it's also on the Store screen). Your unlock is tied to your Apple ID and restores across all your devices. If it still doesn't appear, email us.

How do I request a refund?

Purchases are billed by Apple, so refunds are handled by Apple at reportaproblem.apple.com. If something went wrong, write to us as well and we'll help.

Gameplay & CDL practice

Will this help me pass a real CDL test or get a license?

It's a practice and entertainment game with CDL-style backing scenarios and a simulated 53-foot trailer. The app is not a substitute for professional driver training or any official examination, does not claim to reproduce every jurisdiction's current rules, and isn't affiliated with any DMV or AAMVA.

My trailer keeps jackknifing — is that a bug?

Usually not — that's the articulated-trailer model reacting to the angle between the tractor and trailer. Use small steering inputs, remember the trailer initially swings opposite your steering input in reverse, and use a pull-up (drive forward to straighten) when the angle gets too sharp. Practice mode also includes a "get out and look" view.

What do pull-ups, touches and "Clean Pass" mean?

These are the game's scoring terms: touching a marked boundary is a touch, driving forward to reset your angle is a pull-up, and a run with no touches earns a Clean Pass. Three touches ends the in-game attempt. These rules are not an official road-test score sheet.

Which controls can I use?

Four schemes: an on-screen steering wheel, a slider, jog buttons, or an MFi / Xbox / PlayStation gamepad. Switch anytime in Settings. iPad also supports a two-handed landscape layout.

Editor & curated Community

How do I build and test my own level?

Open the Community tab and tap the create button to launch the editor: drop the dock, walls and cones, then test the run on your device. Editor creations stay on the device for local playtesting.

How do I report or hide an inappropriate level?

Press and hold a curated Community level card and choose Report or Hide. Hide removes it from your local list. Report also sends a moderation signal and hides it locally; reports can quarantine the listing while the developer reviews it.

Where do Community levels come from?

Featured Community is a developer-selected catalog. If a curated level has a problem, use Report or email us.

Replay, sharing & iMessage

How do I save or share a replay?

Every attempt is recorded on your device — no upload, no account. Open a run to replay it, then export a vertical 9:16 video (with the real engine audio baked in) and share it to TikTok, Instagram Reels, YouTube Shorts, or anywhere from the share sheet.

How do the iMessage challenges work?

Trailer Parking Sim includes an iMessage app. From a conversation, actively choose to send a level, your best time, and your optional nickname to the recipient; your friend backs the same rig into the same dock inside the thread, and the fastest clean time wins. The app doesn't read your contact list.

Account, data & devices

Do I need to create an account?

No sign-up, ever. Play anonymously, with an optional nickname you can change in your profile. The nickname stays on your device and private iCloud unless you actively include it in a Messages challenge sent to a recipient. Game Center is optional and operated by Apple.

Does my progress sync between devices?

Yes — through your private iCloud account when you're signed into the same Apple ID. The progress data itself is not uploaded to us; optional analytics is separate and, only after you opt in, can include in-game event details as described below.

How do I reset or delete my data?

Settings → Clear Local Data resets your progress, nickname and hidden-level list (your PRO unlock stays). For any other data or privacy question, email us. See our Privacy Policy for exactly what we store.

Does the app collect analytics?

Optional first-party analytics is off by default. It starts only if you opt in, uses random app-scoped identifiers rather than an account or advertising ID, and can be turned off again in Settings. Turning it off clears queued events from the device. See our Privacy Policy for the fields involved.

Which languages and devices are supported?

The app is localized in English, Simplified Chinese, Traditional Chinese, Japanese, Korean, French, and German. It auto-detects your device language on first launch — including Traditional Chinese for Taiwan / Hong Kong / Macau — and runs on iPhone and iPad with iOS 17 or later.

Still need help?

Email the developer directly — real person, every message read.

[email protected]

See also our Privacy Policy and Terms of Use.